Fresh Flowers: Due to their perishable nature, fresh flower arrangements are not eligable for a refund or replacement. We suggest to place flowers into water as soon as delivery has been made. If flowers are left in a safe place, a source of water will be left to ensure freshness of the blooms. On pickups, once the flowers leave our store we are no longer responsable for the care and longevity of flowers. Most flowers last between 3-7 days with the exception of certain florals which can last 2 weeks or more!
If recipient is not present at time of delivery, a third party is accepted to recieve items on their behalf.
Subsitutions may apply to your arrangements or extra items ordered. Seasonal changes can mean that certain blooms pictured may not be present in your arrangement, we do our best to work with the overall style and colour palette to the best of our ability while keeping as much as the original florals used.
Glassware & Vendor Products: Refunds or exchanges are available for items that arrive defective, broken, or damaged in transit. Non-defective items may not be refundable unless otherwise stated at purchase.
To request a refund:
Glassware - 5 days
Standard vendor products - 5 days
Perishable items - 24 hours
Provide:
Photo of damaged item or bring in the physical damaged item
Order number or receipt
Description of issue
- Refunds are issued to the original payment method.
- Processing time is typically 1–7 business days after approval.
- In cases where replacement is chosen, we will either have a replacement available for pickup or ship a replacement item as soon as possible at no additional cost.
Non-refundable items
- Custom arrangements, flowers or personalised products unless defective
Items damaged due to mishandling after delivery or pickupItems purchased during clearance or final sale (unless damaged in transit)
If you believe your flowers are genuinely of poor quality, please email us within 24 hours with photo proof and description and we will do our best to find a fair solution for you. Photos are essential to help determine the best outcome for you and provide feedback to our growers.
We cannot entertain change of mind or dislike of flower arrangements as a way to recieve a replacement.
We pride ourselves on transparency and fairness to our customers, while also maintaining a fresh floral business and the nature of perishable items.
